Tila

E-mail deliverability issues

Tonight, we had an incident where messages sent from and to our services have not been delivered.

This impacted our services from around 20:30 CET on 10 August to around 08:30 CET on 11 August.

Please note that in most instances, the sender should have received an error message.

We sincerely apologize the inconvenience caused by this incident.

If you have any questions, please feel free to contact our support team.

The e-mail service is slower than usual

We are currently experiencing issues with our servers, leading to a slower response on the service. We do not expect any data loss, but emails may be delivered with a delay.

We deeply apologize for the inconvenience, and we are working hard to improve the situation.

More information is available here.

The e-mail service is temporarily unavailable

We have had problems with the webmail this evening, which made it unavailable for short periods of a total of 15 minutes. The error was quickly identified, and was completely rectified after approximately two hours.

The error only affected the availability of the webmail. Deliverability of emails was not affected.

We sincerely apologize for the inconvenience this error caused for our customers!

Updated: 23 November 2022, 22:18

New Luukku is up and running

Welcome to the new Luukku!

Everything should now be up and running. Please find more information about the new Luukku here.

Updated: 20 April 2022 at 01:30 am

We are moving to new servers

Luukku is being moved to new servers. In relation to this, there will be some downtime on the night between 19 April and 20 April, 2022.

We apologize for any inconvenience this may cause for you. This page will be updated as soon as the transfer has been finalized.

Please note that the move to new servers will not result in any loss of emails, but the service will be unavailable for a short time period.

Updated: 20 April, 2022 at 00:01

Webmail issues for some customers

During the morning, the webmail has been partly unavailable and slow for some of our customers. The issues were resolved during the day.

We sincerely apologize for any inconvenience.

Updated: 23 April 2022 at 09:32